Frequently Asked Questions

Everything you need to know about shopping at The Music Farm.

How do you ensure instruments are safe during shipping?

Every instrument undergoes a professional inspection and is double-boxed with premium padding to ensure it arrives in perfect playing condition, regardless of the distance.

Do you offer a setup service before shipping?

Yes, our in-house luthiers and technicians perform a multi-point inspection and basic setup on every guitar and bass before it leaves our warehouse.

What is your return policy for musical equipment?

We offer a 30-day return policy on most items. Products must be in original condition with all packaging, manuals, and accessories included for a full refund.

Do you provide international shipping?

We currently ship to over 50 countries. Shipping rates and customs duties are calculated at checkout based on your specific location and the weight of the gear.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you get the gear you need now.

Are the instruments on your site brand new?

Unless clearly marked as 'B-Stock' or 'Used,' every item on our website is brand new and includes the full manufacturer's warranty.